MultiCorpora is a stable, profitable and expanding company with
over 30% growth this past year. It is now adding a new position to its client
support team: 2nd Level Technical Support and installation
specialist.
We are looking for a 2nd Level Technical Support and installation
specialist to join our team as a full-time employee in the Gatineau office.
Responsibilities:
- Providing
technical assistance to international clientele by phone, electronic
communications and remote connections
- Installation
or remote assistance for installation of client-server and web technologies
- Tracking
and follow-up of all reported issues in issues tracking system
- Troubleshoot
and reproduce client issues via remote desktop connections, building internal
testing environments
- Document
and escalate reproducible issues directly to products team.
- Work
closely with products team to validate fixes and workarounds in internal and
client environments
- Ensure
timely resolution of customer issues, and escalate to 3rd level
support if the case cannot be resolved in time
- Occasional
travel for onsite installations or troubleshooting
Qualifications:
- Excellent
verbal and written communication skills in both English and French, being bilingual
is a must
- Computer
Science Degree/Diploma or equivalent
- Excellent
knowledge of Windows XP, Vista, Server 2003 and Server 2008
- Strong
knowledge of MSSQL 2000/2005, Oracle 10g databases
- Experience
in supporting proprietary client-server and web applications in a Microsoft Windows
environment
- Highly
analytical and articulate
- Ability
and willingness to learn new technologies quickly
- Self-motivated
and able to work with minimal supervision
- A
proven team player with the ability to work under pressure
Additional Assets:
- Experience
in Quality Assurance/Testing or software development
- Ability
to develop SQL scripts for Oracle or Microsoft SQL
- Knowledge
of and ability to write VBA scripts for Microsoft Word or Excel
MultiCorpora is a results driven and entrepreneurial company
where people are valued and treated as human capital. We encourage our
employees to get involved and we support them in reaching their career goals by
offering them the opportunity to work autonomously. If you would like to work
for a growing (international) organization that provides competitive
compensation and excellent support for training and development, please email
your resume to: hr@multicorpora.com. We thank all applicants, however, only
those candidates selected for an interview will be contacted.
