Technical Support Manager
MultiCorpora is a leader in language technology software, providing enterprise solutions to fortune 500 companies, international governments and, language service providers in over 30 countries. As the language technology experts, MultiCorpora helps organizations implement the optimum technology solution that streamlines multilingual communications regardless of whether translations are outsourced or translated internally. MultiCorpora has offices in Gatineau, Montreal and Brussels.
MultiCorpora is looking for a Technical Support Manager to join our team as a full-time employee working from the Gatineau or Montreal office.
Responsibilities:
- Hands-on supervision and management our support activity (team of 5 people in 3 different offices)
- Perform sophisticated system installations and configurations through remote desktop connections or on-site visits
- Troubleshoot and reproduce client issues via remote desktop connections, building internal testing environments
- Participate in the management of our software hosting facilities in Europe, Montreal and Gatineau
- Document and escalate reproducible issues directly to products team
- Work closely with products team to validate fixes and workarounds in internal
- Tracking and follow-up of all reported issues in issues tracking system
- Ensure timely resolution of all customer issues
- Providing technical assistance to international clientele by phone, electronic communications and remote connections
- Occasional travel for onsite installations or troubleshooting
Qualifications:
- Excellent decision making & judgement skills
- Experience in managing technical support teams for proprietary software
- Excellent decision making & judgement skills
- Computer Science Degree/Diploma or equivalent
- In-depth proprietary Software Installation, Troubleshooting & Technical Support experience
- In-depth knowledge of Windows 7, Vista, XP, Windows Server 2003 and Server 2008 and Hyper-V virtualization
- Knowledge of MSSQL 2005/2008 database configuration
- Excellent knowledge of networking principles and the IP protocol
- Highly analytical and articulate Excellent verbal and written communication skills in both French and English
- Ability and willingness to learn new technology quickly
- A proven team player with the ability to work under pressure
- Exceptional time management and ability to prioritize duties
- Self-motivated and able to work with minimal supervision
- Any other related duties that may be assigned by management
MultiCorpora is a results driven and entrepreneurial company where people are valued and treated as human capital. We encourage our employees to get involved and we support them in reaching their career goals by offering them the opportunity to work autonomously. If you would like to work for a growing (international) organization that provides competitive compensation and excellent support for training and development, please email your resume to: hr@multicorpora.com. We thank all applicants, however, only those candidates selected for an interview will be contacted.
